Could Technology Have Saved Turkish Taffy?

Sometimes I worry that technology is moving so fast that I have no hope of keeping up. For example, I know how to use an Excel Spreadsheet. That is I can handle the basics. When I watch my younger counterparts in the office manipulating data, changing scenarios and moving numbers around at the speed of light, I think about God’s wisdom when he created retirement. (On the seventh day He rested.)
Coping with technology in the workplace is not an easy task for people over a certain age. Some of us can still remember when an adding machine had numbers you punched and a crank to get those numbers imprinted on a slip of paper. The idea that paper itself, not to mention the machines, would one day be unnecessary occurred only to the wizards that invented the technology.
Adapting to rapid change isn’t limited to the work place. Even as consumers we are forced to deal with the intricacies of an electronic, cyber driven world and the seeming absurdities of time saving technologies. The other day I was trying to get a cup of coffee and an egg sandwich at a local eatery. The woman behind the counter entered the information into the cash register. Did I say cash register? This was a high powered, intelligent, touch screen marvel that happens to dispense cash but more importantly perhaps, collects oodles of information about our preferences. Unfortunately, she made a mistake. No doubt you’ve had this experience a time or two. She was flummoxed by the register, immediately trumping my blood pressure medication in the process. I knew we would be extending our relationship well beyond the amount of time it usually takes to exchange the money, get the coffee cup and move on. I’m sure she was a nice lady but I had more important things to do. My cell phone call was ringing.
Our transaction (and relationship) over, I walked away thinking that technology which is supposed to make life easier often does the opposite. With an old fashioned cash register the woman would have punched the keys, the drawer would have opened and she would have handed me my change…quickly. If she made a mistake she would not have needed a manager to help her figure out how to decline white cheddar and insert pepper jack cheese in its place. Although the guy making the sandwich was not more than ten feet away, she did not have the option of saying, “Yo! Sam make that pepper jack instead of white cheddar.” The correct cheese had to be in the computer for him to do his job and for me to get my change.
As we get older it’s tempting to assume that everything was better in the so-called old days. On reflection though, the restaurant incident isn’t exactly a prima facie example of technology run amok. For one thing, the information collected by these computer driven registers helps managers to manage their inventories and keep their costs down. That keeps our prices lower. For another, it’s not a bad thing when proprietors can validate consumer preferences rather than fly by the seat of their pants. For my money we would still be able to buy Bonomo’s Turkish Taffy if only Big Brother had come around sooner.
Then too, in the old days we didn’t use credit cards for everything and traffic in stores wasn’t nearly as heavy as it is today. Lines would certainly be longer if we didn’t have technology. The truth is that putting up with a delay caused by an occasional mistake is a small price to pay for progress.
When it comes to technology there are always tradeoffs. Like wonderful new curative drugs, side effects are found in the fine print. Great technical advances have drawbacks.
Recently, my friend Chuck observed that a major difference in today’s technology advances is that they are no longer passive. Radio and TV were passive advances. Our grandparents sat in the parlor and gathered around the radio to be entertained and hear the news. Not so today. From video games to blogging, it’s an interactive world. So many jobs today demand creativity engineered by computerized applications. We can no longer rely on the geek in the tiny cubicle to “work this contraption.”
Listen: We can spend as much free time as we like remembering the good old days. But the deal is this: Get in the game or you will have even more time to reminisce. Now, when is the next Excel class?

Copyright 2009 Len Serafino. All rights reserved.