We Don’t Make Cars We Make…

Joy. That’s right. A recent ad campaign by German automaker, BMW announced that very fact. At first I was shocked by the news. I always thought it might be fun to drive a Beamer. Like so many other things, it seemed that my chance to do just that was slipping away. Unbelievably, they were going to be making joy. I thought, “Doesn’t Proctor and Gamble make Joy?” But it turns out they weren’t talking about dishwashing liquid.
No, cars are still in the picture, literally. The humongous ad that appeared in USA Today was full of BMW models, one for every appetite. De rigueur photos like the middle aged white guy standing in front of a convertible, red of course, the silver car racing through a stream, little kids with big smiles, a young black woman behind the wheel, all of them experiencing what BMW’s advertising agency thinks we should think joy is.
Webster’s defines joy as the emotion evoked by well being…delight. Hard to quarrel with that one but BMW believes they can improve on that. To wit:
Joy breaks the mold
Joy is timeless
Joy is youthful
Joy can be counted (my favorite)
Joy is maternal
Joy is future proof (over the top maybe?)
The BMW ad insists, “We don’t make cars.” They claim to be the creators of emotion, the keepers of thrill and finally the guardians of one three letter word. Maybe I wouldn’t mind this so much if not for one nagging little problem: Memo to BMW…you do make cars. You make a fine automobile. As a potential buyer, I am much more concerned with your responsibility as a guardian of our safety, your interest in being creators of quality products and, keepers of as little of my money as possible.
I cannot imagine what runs through the minds of top executives when they allow an ad agency to foist such nonsense on the public. Do they really believe we're stupid? As someone who has bought cars on occasion just for something to do, I fully appreciate the anticipation one feels spending four or five hours on a Saturday afternoon at a dealership negotiating price with the car salesperson and wrangling with the finance person over interest rates. On occasion I have enjoyed the way a salesperson explains the destination charge on the dealer invoice. I have benefited greatly from the patience of the used car manager as he points out the numerous flaws in the vehicle I am trying to trade. But joy? Really?
To be fair, I have envisioned having what’s left of my hair blow in the wind as I cruise down the road, trying my best not to notice other people whose cars which are often bigger and more expensive than mine. And driving through a stream always turns out to be a water filled pothole with enough mud to make my car look less attractive than the one I saw in the ad.
I wish advertizing executives would stop trying to appeal to what the focus groups say we’re dreaming about and give us a little credit for what we know. I get it when an ad shows a car at its best. When an entire ad seems bent on misdirection it makes me leery of what I’m seeing. Edmunds.com generally gives BMW high marks for performance and styling. Why the nonsense about manufacturing joy? What logic are the admen employing? Should a coffin maker run an ad that states, “We don’t make caskets…we make peace and quiet”?
A couple of years ago I heard a media expert explain why most advertising today is so lousy. There was a time, he said, when people who ran advertizing agencies were smarter than the audience. It was his opinion that the reverse is true today. One look at that Quiznos “if you’re gonna eat $5.00” ad and you know there has to be some truth to that.
As a rule, I try to avoid prescribing behaviors to my readers. I write the story and if you get something out of it (Joy? Just kidding) that’s great. But today I want to suggest that you consciously pay attention to the ads you see and read. Are you being treated as if you have a working brain? Does the ad articulate an easy to understand and meaningful proposition? If not ask yourself why the advertiser chose to waste your time.
BMW will sell a lot of cars this year. Many buyers will enjoy owning one. Nobody will get in touch with them for the joy of it.

Copyright 2010, Len Serafino. All rights reserved